Characteristics: Callbot for customer service, recording and custody of calls, order statuses, balance inquiries, surveys, etc.
- Schedule and plan automatic calls
- Sending emails and SMS
- Transcription of calls
- Recording and custody of the call
- Integration with API RESTFUL
- Double authentication with password by SMS
It is necessary to implement the abilities needed for each case in particular.
Examples (in Spanish language)
||Waiting queues: request services and initiate procedures
||2. At night time: messages to the advisor and consult status
||3. Example of simultaneous translation: English user and Spanish bot